Delivery times:
The delivery time varies depending on the destination and the day of the week on which the purchase was made, since deliveries are only made from Tuesday to Friday. All our items are sent by express courier.
Orders are prepared at the time payment has been confirmed and at the following times:
Tuesday to Friday from 10:00 a.m. to 1:00 p.m. Orders received outside of these hours will be prepared the next business day. Shipments are not made on Saturdays, Sundays or holidays.
Shipping costs:
The products purchased will be delivered to the address indicated in the order. Purchase tickets will be sent to the email address indicated by the customer in their registration in the online store jabonesnaturalesalpormayor.com. On Saturdays, Sundays and holidays there will be no departure or delivery of orders. Delivery will be made punctually under the responsibility of the carrier. An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the condition of the merchandise upon receipt and indicate all anomalies on the delivery receipt.
Shipping prices are calculated based on zip code:
- Peninsula: €6.95
- Balearic Islands: €9.95
- Canary Islands: €13.95
- Rest of Europe: €19.95
For shipments to other areas, consult in a personalized way by phone, whatsapp or email:
644013163
info@jabonalia.es
Claim for undelivered orders:
The consumer and/or user, after receiving an email that their order has been sent, if after a reasonable period of time they do not receive the product, they can contact jabonalia.es by phone (+34) 644013163, through contact form or by email: info@jabonalia.es in order to clarify the cause of the delay.
Once the claim has been obtained, jabonalia.es will contact the consumer and/or user in order to explain what happened and reach an agreement on what happened.
In the last case that jabonalia.es does not have availability of the contracted good, the consumer and/or user will be informed of this lack of availability and will receive the amounts paid from jabonalia.es as soon as possible.
Cancellations:
If once the purchase has been made, you wish to cancel an order that has not yet been issued, you can do so as long as you indicate it through the contact form established for this purpose in the "contact" section or in writing to the email. address info@jabonalia.es, customer service form or by phone at (+34) 644013163 indicating the number of the order you wish to cancel.
Return policy:
The consumer and/or user will have a period of 14 calendar days from the date of receipt of the product to return it without indicating the reason and without incurring any cost except the costs related to shipping, which will be assumed by the consumer and/or user. or user.
The following exceptions are established (among others) in the exercise of the right of withdrawal and are expressly included in the Consumer and User Law, which are:
c) The supply of goods manufactured according to the specifications of the consumer and/or user or clearly personalized.
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
f) The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
The refund of the amount will be made through the same payment method with which the user made the purchase.
The returned product must be in the same conditions in which it was received, that is, in perfect condition and of course it cannot be damaged, beaten or with reliable evidence of use that prevents the sale of the same product again. To send it, it must be done in adequate packaging to protect it during travel.
Process:
To exercise their right of withdrawal, the consumer and/or user has a period of 14 calendar days. To do this, they will fill out the form established for this purpose in the "My account" section or make another type of unequivocal statement in which they indicate their decision to withdraw from the purchase and sale contract.
Whether by one means or another, your communication must contain the following information:
(Your identification data):
Full name and address
Order number that appears on the invoice that was sent to you along with the purchased product
Description of the purchased good
Your willingness to terminate the sales contract
Date of communication
If you submit your request by non-electronic means (for example, postal mail), it must be signed.
From the date on which you inform us of your decision to withdraw from the contract, the consumer and/or user has a period of 14 calendar days to return the purchased good to jabonesnaturalesalpormayor.com along with a copy of the invoice. purchases.
jabonesnaturalesalpormayor.com will without delay communicate to the consumer and/or user by email the acknowledgment of receipt of said withdrawal, with shipping instructions by the consumer and/or user. Once the product has been received or the consumer and/or user has presented reliable proof of the return of the good, jabonalia.es will deliver without undue delay the sums delivered by the consumer and/or user.